BetQ Privacy Policy

1About This Privacy Policy

This Privacy Policy applies to all users of the betq platform — whether you are browsing as a guest, have created an account, or are an active player. It covers the website betq.best and all services accessible through it, including the online casino, sports betting section, VIP Club, and customer support channels.

BetQ operates as the data controller for the personal information you provide or that we collect when you use our services. This means betq determines what data is collected and how it is used, and betq is responsible for ensuring that data is handled securely and in accordance with applicable data protection principles.

This policy is written in plain English, aimed at Pakistani players who want to understand exactly what happens with their information. If anything is unclear, our support team at support@betq.best can answer specific questions — you do not need to wade through this entire document to get a straight answer.

2Data We Collect

BetQ collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment providers and identity verification services. The table below summarises the main categories.

2.1 Data We Do Not Collect

BetQ does not collect full payment card numbers — card transactions are tokenised by the payment gateway and betq receives only a masked reference. BetQ does not collect biometric data beyond what is required for liveness checks during KYC (where applicable). BetQ does not knowingly collect data from individuals under the age of 18.

3How We Use Your Data

BetQ uses your personal data only for specific, legitimate purposes. We do not use your data for purposes beyond those listed here without informing you first.

• Account management: Creating, maintaining, and securing your betq account. Verifying your identity for KYC compliance. Processing password resets and account recovery.
• Transaction processing: Processing deposits and withdrawals in PKR, reconciling payments, and maintaining accurate account balance records.
• Service delivery: Providing access to casino games, sports betting, the VIP Club, and all other platform features. Calculating and crediting bonuses, cashback, and VIP rewards.
• Customer support: Responding to your queries, resolving disputes, and communicating account-related information.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, money laundering, identity theft, and prohibited conduct as defined in the Terms and Conditions.
• Responsible gaming: Monitoring for patterns that may indicate problem gambling behaviour, and administering self-imposed limits, cool-off periods, and self-exclusion requests.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, page load speeds, and overall user experience.
• Communications: Sending you service-related notifications (deposit confirmations, withdrawal updates, security alerts). Sending promotional communications about betq offers if you have opted in to marketing emails.

4Legal Basis for Processing

BetQ processes personal data under one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the contract between you and betq — operating your account, processing transactions, and delivering the services you have signed up for.
• Legitimate interests: Processing necessary for betq's legitimate business interests — fraud prevention, platform security, improving our services, and responsible gaming monitoring — where these interests do not override your privacy rights.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements — including anti-money laundering (AML) obligations, identity verification requirements, and record-keeping obligations.
• Consent: Processing based on your explicit consent — for example, receiving marketing emails about betq promotions. You may withdraw consent at any time without affecting the legality of prior processing.

5Data Sharing

BetQ does not sell, rent, or trade your personal data to any third party for their own commercial use. We share your data only in the specific circumstances described below.

5.1 Service Providers

BetQ uses carefully selected third-party service providers who process data on betq's behalf and under betq's instructions. These include: payment processing providers (Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners); identity verification and KYC service providers; game software developers (who may receive anonymised session data to support game functionality); fraud detection services; and cloud infrastructure providers. All service providers are contractually bound to use your data only for the purposes betq specifies and to maintain appropriate security standards.

5.2 Legal and Regulatory Disclosure

BetQ may disclose personal data to government authorities, law enforcement agencies, or regulators if required to do so by law, court order, or regulatory obligation. BetQ may also disclose data where necessary to protect the legal rights of betq or its users, or to prevent imminent harm.

5.3 Business Transfers

In the event that betq undergoes a merger, acquisition, or sale of assets, personal data held by betq may be transferred to the acquiring entity as part of that transaction. You will be notified via email and through an in-platform notice before your data is transferred and becomes subject to a different privacy policy.

6Payment Data and Financial Privacy

Given that betq handles real-money PKR transactions, payment data security is a core privacy concern for our players. Here is specifically how betq handles it.

6.1 Easypaisa and JazzCash

When you transact via Easypaisa or JazzCash, betq communicates with the relevant payment provider's API to initiate and confirm transactions. The data passed to the payment provider is limited to the transaction amount, your betq account reference, and the minimum information required by that provider to process the payment. Your Easypaisa PIN and JazzCash MPIN are never seen, transmitted to, or stored by betq — they are entered directly on the payment provider's interface.

6.2 Bank Transfers (IBFT)

For IBFT deposits and withdrawals, betq retains the bank account details you provide for the purpose of processing transactions and complying with AML record-keeping requirements. This information is stored encrypted and is not accessible to customer-facing staff beyond what is necessary to process your specific transaction.

6.3 Visa and Mastercard

Card transactions at betq are processed through a PCI-DSS compliant payment gateway. Betq receives only a tokenised reference and masked card number (e.g., **** **** **** 1234). Full card numbers are never stored in betq's systems.

7Data Retention

BetQ retains your personal data for as long as is necessary for the purpose for which it was collected, and for as long as required to meet legal and regulatory obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account's existence plus a minimum of five years after account closure, to meet AML and record-keeping obligations.
• Transaction records: Retained for a minimum of seven years from the transaction date.
• KYC/identity documents: Retained for the period required by applicable regulations from the date of verification or account closure, whichever is later.
• Customer support records: Chat transcripts and email correspondence retained for three years from the date of the interaction.
• Marketing consent records: Retained for three years from the date of last consent or opt-out.
• Platform logs (technical data): Retained for 90 days unless flagged during a fraud investigation, in which case relevant records are retained for the duration of the investigation plus two years.

When retention periods expire, betq securely deletes or anonymises the relevant data. Anonymised data — where individual identification is no longer possible — may be retained indefinitely for statistical analysis and platform improvement purposes.

8Security Measures

BetQ implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. The key measures in place include:

• TLS encryption: All data transmitted between your browser or mobile device and betq's servers is encrypted using Transport Layer Security (TLS). This applies to login, deposits, withdrawals, and all account interactions.
• Encrypted storage: Sensitive data — including identity documents, payment references, and account credentials — is stored encrypted at rest using AES-256 encryption.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Access to sensitive data categories (KYC documents, financial records) requires multi-factor authentication and is logged and audited.
• Two-factor authentication (2FA): Available to all betq account holders via account security settings. Betq strongly recommends enabling 2FA, particularly for accounts with high transaction volumes.
• Intrusion detection: Betq's infrastructure includes automated monitoring for unusual access patterns and attempted intrusions, with alerts escalated to the security team in real time.
• Penetration testing: BetQ's platform undergoes regular security testing by qualified professionals to identify and remediate vulnerabilities before they can be exploited.

9Cookies and Tracking Technologies

BetQ uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how the platform is used. When you first visit betq, you are shown a cookie notice and given the option to manage non-essential cookies.

You can manage your cookie preferences at any time by clicking "Cookie Settings" in the platform footer, or by clearing cookies in your browser settings. Note that disabling essential cookies will prevent you from logging in.

10Your Privacy Rights

As a betq account holder, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at support@betq.best with the subject line "Privacy Rights Request" and your registered account email address. BetQ will respond within 30 days.

11Children's Privacy

BetQ's platform is strictly for individuals aged 18 and above. BetQ does not knowingly collect personal data from anyone under the age of 18. If betq becomes aware that a minor has created an account or submitted personal data, the account will be closed immediately and all personal data associated with it will be deleted, except where retention is required to investigate the breach and prevent recurrence.

If you are a parent or guardian and believe your child has registered at betq or submitted personal data through our platform, please contact support@betq.best immediately. BetQ will investigate and take prompt corrective action.

12Responsible Gaming and Data Use

BetQ uses your gaming activity data — including session durations, bet patterns, deposit frequency, and loss-chasing indicators — as part of its responsible gaming monitoring programme. This use of your data is based on betq's legitimate interest in player welfare and its obligations as a responsible operator.

Specifically, this means that betq's systems may flag your account for a welfare review if your activity matches patterns associated with at-risk gambling behaviour. In those cases, betq's responsible gaming team may proactively contact you, apply temporary protective measures, or recommend that you use betq's self-exclusion or limit-setting tools.

Data collected through betq's responsible gaming tools — such as self-exclusion requests and deposit limit settings — is treated as highly sensitive and is accessible only to authorised staff within the responsible gaming function. This data is never used for commercial profiling or marketing purposes.

For more information about the tools available to you, visit the Responsible Gaming page.

13Updates to This Privacy Policy

BetQ may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, betq will notify registered account holders via email and display a prominent in-platform notification for at least 14 days before the updated policy takes effect.

Minor updates — such as clarifications that do not alter the substance of how your data is used — may be made without prior notice, though the effective date at the top of this page will be updated accordingly. We recommend reviewing this page periodically to stay informed about how betq protects your data. Continuing to use betq after a policy update constitutes acceptance of the revised terms.

14Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how betq has handled your personal information, please get in touch through one of the following channels. Our support team is available 24 hours a day, seven days a week, in Urdu and English.

• Privacy Rights Requests: Email support@betq.best with subject line "Privacy Rights Request"
• General Privacy Questions: Email support@betq.best or use the in-platform live chat
• Data Breach Reports: Email support@betq.best with subject line "Security Concern"

BetQ aims to respond to all privacy-related requests within 72 hours, and to fully resolve them within 30 days. If you are not satisfied with betq's response to a privacy concern, you may also raise the matter with the relevant data protection authority in Pakistan.